CLICK-TO-CHAT
The number 1 sales tool for your website or landing page. CLICK-TO-CHAT allows your website visitors to connect to your company representatives and have their questions answered instantly by clicking on a live chat button embedded on your website. CLICK-TO-CHAT is a 100% hosted on-demand live chat software solution. There is nothing to install on your servers.
For your staff, CLICK-TO-CHAT creates a "bird's eye" view of every website visitor and which page they are browsing in real-time. Instantly see which city and country your visitors are coming from and which particular product or service offering they are interested in.
Provide "virtual hand holding" with your visitors to assist them through purchases, while building trust in your company, and getting to know your customer on a personal basis. Instantly increase sales with on line assistance. Our success has been achieved by helping many businesses convert more and cut costs. Start interacting with your potential customers and stop letting them pass you by!
Chat Window Customization
CLICK-TO-CHAT is virtually 100% customizable. Easily brand your CLICK-TO-CHAT chat windows to match your company's design with your company logos and color schemes, giving your customers a fully integrated experience.
Visitor chat window elements such as background color, font color, font size, font face, graphic images, and window size can all be customized without any knowledge of HTML or CSS. Customize where you want visitors to land if there are no operators on-line. CLICK-TO-CHAT includes image hosting and management tools so you do not need to provide any special secure servers for your creative images.
See Who's Browsing Your Website in Real Time
Get real-time information about your visitor as they browse through your website. Gather their IP address, browser configuration, the current page they are on, and see what link they clicked on to reach your site (also called the referrer).
Also find out who they are, which country, city, and state they are coming from (distinguished by their IP address), and all the web pages that they have visited in this session (called "footprints").
Convert More Sales By Sending Pop-Up Invitations
A proactive live chat request (also known as "Proactive Pop-Up") is the ability for a company representative to invite a website visitor into chat without the visitor performing any action. This feature is available in all versions of CLICK-TO-CHAT, and it works together with the Live Site Monitor.
Reduce Shopping Cart Abandonment
Ask a visitor to chat before they leave your website to go to a competitor. Once you feel they might need some additional assistance, you can prompt them to chat with you.
The visitor will not have to click on the support button to chat as in the standard support mode, as they will instead be greeted by a friendly notification that you would like to chat with them. This notification works through pop-up blockers and is cross browser compatible. This notification is also called as a "Proactive Pop-Up."
Customize Your Proactive Message Based on Web Page
You can create custom Proactive Pop-Ups for different pages of your website. For example, you can have a pop-up for general questions about your website, as well as various other pop-ups you can use as promotional coupons (such as 10% off, free sign-up, etc.).
Measure Staff Performance
For every call center, improving efficiency and productivity is an ongoing process. For each website visit and chat session that occurs, CLICK-TO-CHAT gathers and records the statistical data in its databases. With CLICK-TO-CHAT Administrator Tools, you can translate this information into something meaningful and understandable.
These resulting reports will aid your call center by quantifying Operator efficiency elements such as missed calls, queued calls, call length, and response time. From that information you can make adjustments to your call center by adding/removing Operators, and changing worker processes and work-flows.
